Cancellation Policy

1. Orders can only be cancelled before they are shipped.
2. Once the order is shipped, cancellation is not possible through the website.

Return & Exchange Policy

1. Return/Exchange is available only for selected products. Please check the product page for return eligibility before placing an order.
2. Return/Exchange requests must be created within 3 days of delivery.
3. In most cases, the return window opens within 24 hours after delivery.
4. Products must be:

• Unused and unwashed
• In original packaging
• With original tags attached

1. Customized products are not eligible for return or exchange.
2. Return/Exchange requests raised after the allowed return period will not be accepted.
3. In locations where reverse pickup is unavailable, customers must self-ship the product to our office address.
4. Return/Exchange charges may apply depending on the case.

How to Create a Return Request

1. Visit Ammiy London and log in with the WhatsApp number used to place the order.
2. Go to the Orders section and click on Create Return Request.
3. Our team will review and update your request within 1–2 working days on WhatsApp.

Refund Policy

Refunds are accepted only for:

• Wrong, damaged, missing, or mismatched products

Refund Process

• Refunds are processed within 5–7 working days after pickup and verification.
• ₹100 delivery charges will be deducted.
• Refunds are provided only to bank accounts via the refund link shared on SMS.

Important Notes

• Products must be unused, unwashed, and with original tags/packaging.
• Returns without tags or after the return window will not be accepted.
• Refunds are not processed via COD, GPay, Paytm, or PhonePe.